You will only be charged the day before we're supposed to send out the package.

For example -  if you ordered on 8 March, your first package will be sent out the next working day. Then your next subscription date and payment charges will be scheduled on 7 June, three months later.

Upon your first purchase, the system will prompt you the exact dates of processing payment and expected delivery date. 

There's a customer portal created automatically for you upon your purchase.

You'll be able to see your order and payment details, over the next 12 months.

Payments are done via credit card using Stripe Payment Gateway.

This payment gateway is secure and widely used worldwide.

No, you don't have to pay for shipping fees.

Every delivery, made by courier, will be free of charge!

Thus Free Shipping!

Based on research, over 40% of local customers will find shipping/delivery fee prohibitive to their purchasing decision, so that's why we decided to cover these fees to increase the take-up rate.

Do enjoy this Free Shipping for you!

Yes you can. 

In fact, it is an advantage to you when you buy items at less than $40 in total.

At our website, purchases at less than $40, will need a shipping fee of $3.99.

Only above $40 will you automatically qualify for free shipping.

So feel free to shop for 1 or 2 items and after purchase, instruct us to have it sent together with your subscription liners.

On average, they can last about 2 weeks. Between 12-16 days to be exact.

This is based on the calculation that the average cloth diaper user will use about 6-8 pcs per day.

How long it'll last, will depend on how many pcs you'll use per day.

Raf Raf Diaper Liners are imbued with bamboo fibres to make them really soft and smooth to touch. This makes them suitable to be in direct contact with baby's tender skin.

Our Liners are also well woven to do the job of trapping baby poop well. 

In comparison to other brands, our liners are proven to trap and filter sticky, gooey type of poop well. And you only need to use one piece each time.

Parents have told us that, other brands need to use 2 pcs at a time, because it's not well woven. When only use 1 pc, some poop will leak through and stain the diaper inner layer.

Our Liners are tested and designed to be flushable and biodegradable. Upon flushing, the liners will fully disintegrate, inside the sewage system, within 2 weeks.

Thus making it an Eco-Friendly product and gives our customers peace of mind.

Our Liners are the widest and among the longest in the market.

When comparing to other brands, our roll of diaper liner stand tallest if you measure by height. (This means our liners are wider in comparison)

Our roll of diaper liner is also comparatively thicker than other brands.

Assuming every brand's roll contains 100 sheets, our thicker liner roll simply means each piece is longer in dimension.

This means more value for money for you as a customer.

Our Liners are well made and designed to tear off easily.

Some customers told us of their experience of frustration with some brand's inability to tear off cleanly. If not done well, it creates jagged edges and you need to exert more force to tear off each time.

You will never face this problem with our Raf Raf Eco-Bamboo Diaper Liners.

Our Diaper Liners can double as a chemical-free Wet Wipe.

Simply wet it with clean running water and it'll perform the same functions as a wet wipe. Everything from cleaning baby's drool, bum, mouth (after meal), to cleaning surfaces that your baby touches can be used in the same way.

Each piece of liner is large enough to be cut into 2pcs, or fold in half as a large size wet wipe.

They can also double as cleaning swipe to clean or disinfect surfaces without scratching.

One example, is we use them to clean & disinfect our smartphones regularly without scratching the screen. (We use antiseptic liquid to disinfect various surfaces like door knobs, keyboards, tablets etc)

Yes, absolutely! 

You can change the quantity of Diaper Liners at the customer portal in our website. Upon purchase, you'll be sent a link to your personal portal to manage your order in the account. (Of course, you'll be charged accordingly to set prices, so there'll be no hidden charges)

You can also change the delivery date to your preference, update your mailing address, billing information etc.

You can also pause the delivery for the month if you don't need them yet.

It's really a flexible system, with you in the control.

Should you meet any problems, just email us at: customer@RafRafBaby.com

We'll help you resolve any issues regarding your liner delivery

Great question. This subscription program is a win-win relationship between you and our diaper liners. There's no catch here.

1) SAVE MONEY

This Direct To Consumer (DTC) business model cuts off the middle men like dept stores, supermarket, essentially all shopping malls, to directly save you money and lower your buying cost.

In addition, with this subscription model, you can save further and get to buy at the lowest price possible, for the same quality product.

Of course, this also means we make much less profit from each sale.

But what we sacrifice in profit for each liner sold, we get your loyalty and future promise to buy this product for the next 12 months.

For some customers, they know liners are a consumable product that they'll need to use in the next 1-2 years. So it's a no brainer for them.

2) CONVENIENCE

Also, it saves you a lot of travelling time & effort to buy the product at a physical shop or at Baby Fairs. Plus at this point in time, it's probably better to refrain from going to public spaces.

So why not let us deliver the liners to you direct, and save you the trouble.

3) FREE SHIPPING

We will absorb the shipping/delivery fees to make it even more attractive for you.

Yes we can aim for the courier to deliver over the weekend. Specifically only on Saturdays.

Alternatively, we can arrange to have them sent to your workplace address or to your parent's house or caretaker's address.

Some customers will request to have the package placed at the riser enclosure outside their HDB unit. That can be done as long as we have your permission.

Thanks!