All Raf Raf Shoes come with a 90-day size exchange guarantee from the date of purchase. The shoes should be returned in the same packaging as it was bought. Kindly ensure that the soles of the shoes are new, unworn and clean.

 

How to Exchange

  1. Take a photo of the shoes that you want to exchange
  2. Note the size (on the sole, eg. EUR 22) and the model number (on the plastic packaging). If you do not have the model number, it is fine.
  3. Email to customer@rafrafbaby.com with the following information:
    • attach photo of shoes
    • current size & the size you would like to change to (scroll down to see size chart)
  4. Wait for our customer service to reply you on the size confirmation (usually within 2-3 working days)
  5. Make an appointment for exchange at our office: 2 Soon Wing Road #05-10 Soon Wing Industrial Building Singapore 347893: date & time required so that we can prepare your stock and have a staff informed about your exchange. Location is along Aljunied Road, 5 minutes walk from Mattar MRT.
  6. If it's not convenient to come to our warehouse, you can send the shoes to us at the above address. Once the shoes are received in good condition, we will arrange for delivery of the new pair. Each delivery will cost $4, payable via bank transfer before delivery. Pls inform us if you are sending the shoes.