Shipping (Free shipping above $40)

Once payment is received, the order will be processed within 1 working day. Delivery will take 2-3 working days after that. If there is a delay in shipping due to stock inavailability, a notification email will be sent to you within 1 working day. Currently free shipping and local pickup applies only to Singapore. Thanks for your kind understanding!

Here's what happens after ordering:

  1. After your order is placed and payment is received, we will process your order within 1 working day.
  2. If any item is out of stock or unavailable, we will inform you immediately via email within 1 working day.
  3. Your item(s) will be sent to our courier, who will deliver to you within 2-3 working days.
  4. An email or sms will be sent to you prior to delivery with a tracking number so that you can track your delivery.
  5. Kindly note that orders placed during weekends (Friday after 6pm till Monday 9am) or public holidays will only be processed the next working day.

Delivery Timing (after the package leaves our warehouse)

Singapore: 1-3 working days

Malaysia: 3-5 working days

International: 7-20 working days

Please email customer@rafrafbaby.com if you did not receive a tracking number in your email inbox 2 working days after your order has been placed.

Local Pickup 

The order will usually be ready for pickup on the next working day. A notification email will be sent to you to confirm order. Pls show your order confirmation email/sms to facilitate the pickup service. Our warehouse is open 2pm - 7pm on weekdays. IMPORTANT: Pls inform us the timing you are coming before coming in case we have events on that day. 

Pickup address: 2 Soon Wing Road #05-10 Soon Wing Industrial Building Singapore 347893 

Please Whatsapp to 9145 0633 OR email to customer@rafrafbaby.com  to inform your pickup timing before coming.

International Shipping

There is a flat rate of SGD15 for international shipping. For bulky items (eg. 5 pairs and above), if your actual shipping fee exceeds this amount, we may request for additional shipping fee in a separate email to you. Pls ensure the email provided is the one you often check. The actual weight, shipping amount will be included in the email so that you are kept informed. We do not mark up from shipping. A tracking number will be sent to you after the order has been shipped. Thanks for your kind understanding!

Shipping to Malaysia

There is a flat rate of SGD10 for shipping to any part of Malaysia (East/West Malaysia). For bulky items (eg. 5 pairs and above), if your actual shipping fee exceeds this amount, we may request for additional shipping fee in a separate email to you. Pls ensure the email provided is the one you often check. The actual weight, shipping amount will be included in the email so that you are kept informed. We do not mark up from shipping. A tracking number will be sent to you after the order has been shipped. Thanks for your kind understanding!